Cybensol Technology Inc. (“Cybensol”, “we”, “our”, or “us”) is committed to protecting the privacy of individuals and organizations whose personal information we collect and process in the course of our business activities. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
1.1 Scope
This Policy applies to personal information collected through our website, professional communications, service engagements, and digital collaboration tools, including but not limited to Google Workspace, project-management systems, and cloud-based design applications.
1.2 Information We Collect
We may collect the following categories of information:
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Contact and identification details such as name, email address, telephone number, and organization name.
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Professional and business information necessary for engagement or service delivery.
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Technical data, such as IP address, browser type, session duration, and pages visited.
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Any additional information voluntarily submitted via contact forms, email correspondence, or service requests.
1.3 Purpose of Collection
Personal information is collected and used only for legitimate business purposes, including:
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Providing professional design and consulting services.
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Communicating with clients, suppliers, and partners.
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Managing contracts, proposals, and project documentation.
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Improving website functionality, user experience, and service quality.
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Meeting legal, regulatory, and compliance obligations.
1.4 Data Storage and Cross-Border Transfers
Cybensol uses Google Workspace and related secure cloud infrastructure for email, document management, and collaboration.
Data is stored securely on servers operated by Google and its affiliates in Canada and other jurisdictions that provide comparable levels of data protection. When personal information is processed outside Canada, it remains subject to contractual and technical safeguards consistent with PIPEDA and other applicable Canadian laws.
Cybensol does not sell, rent, or trade personal information.
1.5 Disclosure of Information
We may disclose personal information:
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To trusted service providers that support our operations under written confidentiality and data-processing agreements.
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When required by law, subpoena, or government authority.
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With the individual’s consent.
1.6 Data Retention and Security
Information is retained only as long as necessary for the purposes identified above.
We employ administrative, technical, and physical security measures to prevent unauthorized access, use, alteration, or disclosure.
1.7 AI-Enabled Processing
When Cybensol uses AI-assisted tools or analytics platforms in the course of service delivery, we ensure that:
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No client data is used for model training without explicit consent.
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Data is anonymized or pseudonymized wherever feasible.
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Human oversight is maintained for all AI-driven processes.
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All processing remains consistent with data-minimization and fairness principles.
1.8 Your Rights
Individuals may:
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Request access to or correction of their personal information.
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Withdraw consent to processing, subject to legal or contractual restrictions.
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File a complaint with the Office of the Privacy Commissioner of Canada if concerns remain unresolved.
Privacy inquiries may be directed to: contact@cybensol.com